Up In Mars LLC - (Jan 2019 – Apr 2024)

Information Security Support Analyst - New York City

At Upinmars LLC, I demonstrated exceptional skills in resolving technical issues, managing calls, enhancing security, and communicating technical information effectively. I successfully resolved technical issues across various systems for a global customer base, improving system performance and user satisfaction. I efficiently managed over 60 daily calls, reducing system downtime by 30% and increasing user productivity.

I implemented robust security measures, including removing malware from over 200 endpoints, thus improving system integrity and safeguarding against data breaches. I effectively translated complex technical information into clear, user-friendly language, resulting in a 20% boost in customer satisfaction. As the principal consultant for high-level escalated issues and cybersecurity, I guided strategic decisions and implementations to ensure robust security architectures.

I consistently kept updated with emerging technologies and industry developments, providing proactive support and recommendations. I also led the adoption and implementation of advanced cybersecurity measures, thus reducing potential threats and aligning security strategies with business objectives.

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CyberQ Technologies - (Apr 2022 - Sep 2022)

Cyber Security Analyst - New York City

While at CyberQ Technologies, a start-up no longer operating, I spearheaded a comprehensive cybersecurity project focused on data analysis and system integrity enhancement. The project involved using Splunk for in-depth log data analysis, resulting in a 25% improvement in threat detection and a 20% reduction in incident response times.

Additionally, we achieved a 15% boost in system efficiency and reliability by monitoring performance metrics and implementing quality control measures. Our emphasis on data management and system integrity led to a 40% improvement in data integrity, a critical aspect of security operations. We also incorporated advanced AI tools like Splunk UBA to enhance asset identification and categorization, which reduced false positive alerts and improved threat identification accuracy by 30%.

Furthermore, the project included developing and enforcing robust security policies based on data extraction and validation from diverse sources. Finally, we implemented strategic leadership and process improvement efforts to identify new opportunities for operational efficiency and to adopt best practices within the cybersecurity team.

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Hampton Sun - (Oct 2019 - Jan 2021)

IT Support Specialist - New York City

While at Hampton Sun, I provided expert technical support to enterprise-level staff, ensuring prompt resolution of security-related issues and improving system reliability. I advised on and implemented cutting-edge cybersecurity solutions, which reduced system vulnerabilities by over 35%. Additionally, I conducted training sessions on security protocols and best practices, enhancing staff's ability to handle security incidents and raising overall cybersecurity awareness.

My role in strategic IT leadership led to a 10% improvement in project delivery efficiency, aligning technological strategies with business goals. I also efficiently managed software patching and updates, reducing security breaches by 35% and ensuring high data protection and system integrity standards. Streamlining hardware and software configuration resulted in a 20% reduction in setup times for employee workstations.

Furthermore, I excelled at technical communication, collaborating with HR and IT to develop standardized onboarding processes and training materials. Lastly, my negotiation with vendors minimized downtime by 30% and enhanced network reliability by 40%, improving stakeholder understanding of technical concepts and better engagement in decision-making.

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Indochino - (Oct 2017 - Oct 2019)

Team lead - New York City

During my time at Indochino, I led a team that consistently surpassed sales goals, resulting in a 10% increase in revenue. I also trained sales associates on product specifications, techniques, and incentives, boosting sales performance. Additionally, I organized daily operational tasks, leading to a 20% increase in efficiency and safety, and improved staff work-life balance and job satisfaction, resulting in a 25% growth in yearly revenue.

I managed staff development, conducted interviews, hired and trained staff, and mentored new Style Guides. I maintained a detailed customer appointment calendar, ensuring excellent service experiences and a 95% positive feedback rate, contributing to a 30% increase in customer retention. I handled customer issues professionally and effectively, improving resolution times by 40% and enhancing the customer service index by 15%.

My expertise in Indochino's fit, product, and customer service standards earned me recognition and enhanced the brand's reputation. Moreover, I streamlined operations and improved security measures, leading to a safer and more efficient working environment.

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